Report a Concern
At Crosshands Home Services Ltd, the safety and wellbeing of our clients is our top priority. We are committed to providing high-quality, compassionate care — and we take any concerns or complaints seriously.
If you ever have a concern about the care or service we provide — whether it’s for yourself, a family member, or someone else — we encourage you to tell us straight away.
How to Report a Concern
You can report a concern in any of the following ways:
For our Crosshands Branch
By Phone: 01269 844610
By Email: VickySanders@chsltd.org.uk
In Writing:
Crosshands Home Services Ltd
Plot 6b, Unit 2,
Heol Parc Mawr,
Crosshands,
Llanelli
SA14 6RE
For our Neath Branch
By Phone: 01792 792693
By Email: Hayley@chsltd.org.uk
In Writing:
Crosshands Home Services Ltd
Ty Ifor,
Alfred Street,
Neath.
SA11 1EF
What You Can Report
We want to hear about:
- Concerns about the quality or safety of care
- Worries about the wellbeing or treatment of a client
- Issues with staff conduct or behaviour
- Any incident that made you feel uncomfortable or unsafe
No concern is ever too small — if something doesn’t feel right, please let us know.
What Happens Next
- We will acknowledge your concern promptly.
- A senior member of the team will review your report.
- We will investigate thoroughly and confidentially.
- We will keep you informed throughout the process.
- Where appropriate, we will take immediate action to ensure safety and quality.
Our Promise
We handle every concern fairly, respectfully, and without judgement.
Raising a concern will never affect the quality of care you or your loved one receives.
If you prefer, you can also contact the Care Inspectorate Wales (CIW) to directly to raise a concern.
