Established in 1999, Crosshands Home Services Ltd was built on a simple belief — that everyone deserves to feel safe, valued, and cared for in the comfort of their own home. What started as a small, family-run service has grown into a trusted care provider, supporting individuals and families across our local communities for more than two decades.
In 2014, we proudly opened our second office to reach even more people who could benefit from our help and support. Today, with branches in Cross Hands and Neath, we provide compassionate, person-centred care across Carmarthenshire, Neath & parts of Swansea.
Our team is made up of dedicated, friendly carers who go above and beyond to make a real difference every day. We take the time to get to know each person we support — understanding their needs, preferences, and routines — so that we can deliver care that feels truly personal.
We’re more than just a care provider — we’re a trusted partner in helping people live safely, confidently, and happily in their own homes.
Why choose us
Our Mission and Values
At Crosshands Home Services Ltd, our mission is simple: to provide compassionate, personalised and reliable care that helps people live safely, independently, and with dignity in their own homes. We focus on creating care experiences that meet the physical, emotional, and social needs of each individual, recognising and valuing their abilities while supporting their independence and wellbeing.
- Taking the time to get to know each client and creating tailored care plans that suit their lifestyle, preferences, and goals.
- Encouraging and building on each client’s capabilities to enhance confidence, independence, and self-esteem.
- Finding practical, creative solutions to everyday challenges to improve quality of life.
- Working closely with families, carers, and healthcare professionals to ensure continuity of care.
- Investing in our team to provide skilled, trustworthy carers who deliver care with professionalism and warmth.
- Ensuring clients are supported by familiar, consistent carers chosen with their individual needs in mind.
- Earning and maintaining the trust of our clients and families through reliable,high-quality care.
- Maintaining rigorous standards and regular checks to continually improve thecare experience.
- Compassion: We provide care with kindness, empathy, and respect.
- Independence: We empower clients to live life on their terms.
- Dignity: We uphold privacy and respect in everything we do.
- Trust: Families and clients can rely on us for consistent, dependable support.
- Excellence: We continually strive to deliver the highest standards of care.
Where we’re based
Swansea:
Ty Ifor,
Alfred Street,
Neath
SA11 1EF
Crosshands:
Plot 6b,
Unit 2, Heol Parc Mawr,
Crosshands,
Llanelli
SA14 6RE